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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rod Wong

Rod Wong

September 5, 2024

5  out of  5
rating by Rod Wong
"My current auto insurance policy is with Progressive and is up for renewal soon. I have full coverage and wanted to compare rates with other carriers. A friend suggested that I get a quote from his State Farm agent. He was very happy with them. I called and spoke with Crystal and she was very helpful in giving me a quote for identical coverage and answering all my questions. She also gave me recommendations to consider. Unfortunately, their quote was almost $200 more than Progressive. If it was equal or less, I probably would have switched because of the quality of customer service I received from Crystal. I had a good experience dealing with her on the phone."
We responded:
"Thank you for sharing your positive experience with Crystal from State Farm. We appreciate your consideration and hope to have the opportunity to assist you in the future! - Christie Kennett and Team"
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Geobany Sis Avila

August 30, 2024

5  out of  5
rating by Geobany Sis Avila
"Ray was fantastic he added my son to my policy and another vehicle and was one of the people that I have talk to in State Farm"
We responded:
"Thank you for your positive feedback about Ray! We're glad to hear that he provided excellent service by helping you add your son and another vehicle to your policy. We appreciate your kind words and value your experience with State Farm. - Christie Kennett and Team!"
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Annie Lam

August 29, 2024

5  out of  5
rating by Annie Lam
"I was extremely happy with the service I received from Raymond Luu. Excellent customer skills, very clear and patient in explaining the policy. He was also very efficient and thorough. Definitely couldn’t have a better experience. Thank you again!"
We responded:
"Thank you for taking the time to leave a review and share your positive experience with Raymond Luu! We're thrilled to hear that you had excellent customer service and that he was clear, patient, efficient, and thorough in explaining the policy. We'll make sure to pass along your kind words to Raymond. Thank you for choosing our service, and we look forward to serving you again in the future! - Christie Kennett and Team!"
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Ivo Jeramaz

August 27, 2024

5  out of  5
rating by Ivo Jeramaz
"Laranda Ford was of great help to me through the process of securing insurance. Her expediency and geniality made her a pleasure to work with, and alleviated much of the stress that comes with this undertaking."
We responded:
"Thank you for your review! I'm glad Laranda Ford provided great help in securing insurance and that her efficiency and friendliness made the process a pleasure and reduced stress. I will pass on your positive feedback! - Christie Kennett and Team"
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mario sanchez burgos

August 22, 2024

5  out of  5
rating by mario sanchez burgos
"Excelente servicio y excelente atención de la Srita JOHANA"
We responded:
"Gracias Mario! Nos complace saber que ha recibido un excelente servicio y una atención de calidad por parte de la señorita Johanna. Transmitiremos sus comentarios a nuestro equipo para reconocer su trabajo excepcional. ¡Gracias por su confianza en nuestros servicios! - Christie Kennett y equipo."
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Rech P

July 23, 2024

5  out of  5
rating by Rech P
"Laranda provided excellent assistance with transferring my auto insurance from another state to SFO. I greatly appreciate her patience."
We responded:
"Thank you for your 5-star review! I'm glad Laranda provided excellent assistance with transferring your auto insurance to SFO. It's great to know that her patience was appreciated during the process. -Christie Kennett"
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Melisa Christensen

July 17, 2024

5  out of  5
rating by Melisa Christensen
"Ray was quick, knowledgeable and helpful. State Farm is lucky to have him on the Team!"
We responded:
"Thank you for your review! I'm glad to hear that Ray provided you with quick, knowledgeable, and helpful assistance. I will make sure to pass on your kind words to him. At State Farm, we strive to have a dedicated team that can provide excellent service to our customers, and your feedback is greatly appreciated. - Christie Kennett"
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Margaret Caudle

June 17, 2024

5  out of  5
rating by Margaret Caudle
"I have made several trips into the office recently and Crystal was there to offer her attention and support. Each time she ensured she addressed all of my inquiries and was very friendly while doing so. When I updated my policy she worked with me to get the best rate possible!"
We responded:
"Thank you for your feedback! I'm glad to hear that Crystal was not only attentive and supportive but also very friendly during your visits. It's important to have a positive and friendly experience when seeking assistance, and I'm glad Crystal was able to provide that for you - Christie Kennett"
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Kylene Daily

May 21, 2024

5  out of  5
rating by Kylene Daily
"Christie and Laranda were so easy to work with. I am in the process of moving states and they made getting set up in California so easy. They also did everything they could to get me the best policy and discounts. I’m looking forward to continuing to work with this office!"
We responded:
"Thank you for your positive review! I'm glad to hear that Laranda and I made your transition to California a smooth one and helped you find the best policy and discounts. We appreciate your feedback and look forward to assisting you in the future. - Christie Kennett"
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Stefan

May 16, 2024

5  out of  5
rating by Stefan
"My experience with Christie's office was great! Although I did not move forward with State Farm's insurance policy, Laranda was extremely helpful and responsive in hearing out my situation and making sure I was able to get a quote in a timely manner while navigating through a complex arrangement. It was a pleasant time working with Laranda, and she went out of her way to process my quote after hours, something she did not need to do. I was sad that after all the work she put in, the policy was out of my budget, but in the future, I would be happy to return to Christie's office when I am in a better situation to work with them again on another insurance policy."
We responded:
"Thank you for your positive review of your experience with Christie's office. We're glad to hear that Laranda provided excellent service, was elpful and responsive throughout the complex insurance quote process. We understand that the policy did not fit within your budget at this time, but we appreciate your kind words and hope to have the opportunity to assist you again in the future if anything changes! - Christie Kennett"
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brian pearson

May 14, 2024

5  out of  5
rating by brian pearson
"Thanks Laranda for all the great help with my truck insurance needs. Brian Pearson"
We responded:
"I'm glad Laranda was able to provide you with great assistance for your truck insurance needs. Thank you for your positive feedback! - Christie Kennett"
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Maryanne Silva

May 9, 2024

5  out of  5
rating by Maryanne Silva
"Just purchased a new vehicle so I called to add it to our account. Ray helped me with that he took the time to explain everything very thoroughly and we even made adjustments on my existing coverage. Thank you Ray for your great service!"
We responded:
"Thank you for your positive review of Ray! I am so happy he provided excellent service by helping you add your new vehicle to your account, explaining everything thoroughly, and making necessary adjustments to your existing coverage. I will pass on your kind words to him. - Christie Kennett"
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Linda Scott

May 9, 2024

5  out of  5
rating by Linda Scott
"I was diligently look for auto insurance all week and Laranda call me before I finished the app. She pleasant and very knowledgeable of State Farms products. Laranda saved the day."
We responded:
"Thank you for your positive review about Laranda! She was helpful and knowledgeable, and she saved the day for you. I'll make sure to pass on your kind words to her. -- Christie Kennett"
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Mijito Leo

May 8, 2024

5  out of  5
rating by Mijito Leo
"Quick and easy I would recommend 100%"
We responded:
"Thank you so much for leaving a 5-star review! We're thrilled to hear that your experience was quick and easy. Your recommendation means a lot to us. - Christie Kennett"
Profile photo of Christabel Mintah-Galloway

Christabel Mintah-Galloway

April 19, 2024

5  out of  5
rating by Christabel Mintah-Galloway
"Laranda was thorough and straight to the point without sounding overly salesy."
We responded:
"Thank you for your review! We appreciate your positive feedback about Laranda's approach. It's great to know that she provided a thorough and direct response while maintaining a professional and non-salesy tone. We will make sure to pass along your appreciation to her. "
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Sara Fuga

April 12, 2024

5  out of  5
rating by Sara Fuga
"As a first time car owner, I can say that Laranda helped me out immensely with her thorough knowledge and professionalism about car insurance. I am extremely pleased with my experience with State Farm."
We responded:
"Thank you for your positive review! We're glad to hear that Laranda's knowledge and professionalism made a difference in your car insurance experience with State Farm."
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Kevin Salazar

April 8, 2024

5  out of  5
rating by Kevin Salazar
"Laranda was very helpful when it came to helping me get coverage for both my vehicles."
We responded:
"Thank you for your feedback! I'm thrilled to hear that Laranda was able to provide you with the assistance you needed to get coverage for both of your vehicles. It's our goal to make the process as smooth as possible for our customers. If you have any other questions or need further assistance, please feel free to let us know. We're here to help!"
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Derek Pirner

March 14, 2024

5  out of  5
rating by Derek Pirner
"Laranda is beyond exceptional. She has now on multiple occasions gone out of her way to ensure I've had documents in order-sometimes outside of working hours. I appreciate her help in making life easier."
We responded:
"Thank you for your fantastic review of Laranda. We appreciate your kind words and are thrilled to hear that she has gone the extra mile to ensure your documents are in order, even outside of working hours. I will pass on your appreciation to Laranda."
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lori pantel

March 2, 2024

5  out of  5
rating by lori pantel
"Laranda was excellent! Best customer Service I have received in years! I put out on some sort of social media that I needed some new insurance. I received a call from Laranda providing me with some information. The actress send me the quote! Phone reviewing the quote versus what I currently had I realized what a better deal was getting! Thank you for the great customer service and for the new auto insurance policy."
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Dannel Cameron

February 7, 2024

5  out of  5
rating by Dannel Cameron
"Extremely impressed with the service from Laranda with State Farm. She was knowledgeable and compassionate. I was able to get a lower monthly cost premium with full coverage. I’m a first time customer and now a customer for life."
We responded:
"Thank you for your acknowledging Laranda's efforts! She really enjoyed working with you on your insurance needs. -Christie Kennett "
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laura armstrong

January 5, 2024

5  out of  5
rating by laura armstrong
"Very nice knowledgeable and patient"
We responded:
"Thank you for the kind words Laura! We appreciate having you as our customer and we are always happy to help! -Christie Kennett"
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Natalie Vargas

January 4, 2024

5  out of  5
rating by Natalie Vargas
"Christie was so refreshing to talk to! I was able to find a plan that worked best for me in minutes. She was very straightforward, knowledgeable about coverage, and very professional."
We responded:
"Thank you for sharing your positive experience! We are always happy to help tailor your insurance plan for your needs! -Christie Kennett"
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Michelle Grosvenor

December 6, 2023

5  out of  5
rating by Michelle Grosvenor
"Laranda called me right after I was searching for a quote. She is friendly and very knowledgeable and was very patient with me while I was comprehending what she was saying due to my memory loss due to an accident. She gave me various choices on plans and made excellent suggestions! She provided excellent agent services! Because of her I will always recommend State Farm Insurance! So far I’m very pleased🙂 Michelle g 12/05/23"
We responded:
"Thank you for taking the time to write a 5-star review for Laranda! It makes me happy that she was able to provide remarkable service to you. -Christie Kennett "
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Nathan Jackson

December 1, 2023

5  out of  5
rating by Nathan Jackson
"I've dealt with just about every insurance company in the Alameda area at this point in my life and never have I found someone as willing to help as Kelsey was. Worked around my schedule and put forth a impressive wealth of insurance knowledge, that helped me get some great coverage at an affordable price! Thank you!"
We responded:
"What a tremendous review, Nathan! Thank you so much for your acknowledging Kesley's great work on our team! "
Profile photo of DMarcus Hammond

DMarcus Hammond

November 29, 2023

5  out of  5
rating by DMarcus Hammond
"Thank you to Laranda Ford my agent with State Farm for helping me find the best coverage and policies. She explains everything in detail and has great communication skills. I appreciate her patience and am glad to be apart of the State Farm family."
We responded:
"We are glad you are part of our State Farm family too DMarcus! Thank you for recognizing Laranda's talents! We appreciate your review and your business! "